🍪 We Value Your Privacy
We use cookies to enhance your experience, provide personalized content, analyze website traffic, and deliver relevant advertisements. We also collect personal information when you make restaurant, hotel, or cruise reservations at Digitalzila Agency. By clicking "Accept All", you consent to our use of cookies and data collection practices in accordance with GDPR, CCPA, and international privacy regulations.
🍪 Cookie Preferences & Data Collection
🔒 Necessary Cookies (Strictly Required)
Essential for website functionality. Cannot be disabled.
These cookies are critical for our website to function properly and cannot be switched off. They enable core features like security, session management, and booking cart functionality.
What we use them for:
- Maintaining your logged-in session during your visit
- Protecting against fraudulent activity and ensuring secure transactions
- Managing your booking cart as you make reservations
- Remembering your cookie consent preferences
- Load balancing to ensure optimal website performance
Legal Basis: Legitimate Interest (GDPR Art. 6(1)(f)) - Essential for service delivery
Retention: Session cookies deleted on browser close; persistent cookies up to 12 months
Retention: Session cookies deleted on browser close; persistent cookies up to 12 months
⚙️ Functional Cookies (Preference)
Enable enhanced features and personalization.
These cookies remember your preferences and choices to provide a more personalized experience during your visits.
What we use them for:
- Remembering your language preference
- Storing your preferred hotel/restaurant location
- Saving your currency display settings
- Auto-filling forms with saved information for faster bookings
- Remembering accessibility settings (font size, contrast)
- Storing dietary preferences for personalized recommendations
Legal Basis: Consent (GDPR Art. 6(1)(a))
Retention: 12 months from last interaction
Impact if declined: You'll need to re-enter preferences each visit
Retention: 12 months from last interaction
Impact if declined: You'll need to re-enter preferences each visit
📊 Analytics Cookies (Performance/Statistics)
Help us understand how visitors use our website.
These cookies collect anonymous information about how you interact with our website, allowing us to improve our services and user experience.
What we use them for:
- Understanding which pages are most visited
- Analyzing booking funnel to reduce abandonment
- Measuring page load times and performance
- Understanding user journey and navigation patterns
- Optimizing restaurant seating, hotel check-in, cruise activities
- Analyzing seasonal booking trends
No analytics tracking configured
Legal Basis: Consent (ePrivacy Directive)
Data Collected: Page views, clicks, device type, location (city/country only)
Third Party: Google LLC - Privacy Policy
No personally identifiable information is collected
Data Collected: Page views, clicks, device type, location (city/country only)
Third Party: Google LLC - Privacy Policy
No personally identifiable information is collected
🚀 Performance Cookies (Optimization)
Help us test and improve website performance.
These cookies allow us to test different features, optimize loading times, and enhance your booking experience.
What we use them for:
- A/B testing different booking flow designs
- Optimizing image and content loading speeds
- Identifying and fixing technical errors
- Measuring page load performance
- Reducing booking abandonment rates
- Heatmap analysis of user interactions
Legal Basis: Consent (GDPR Art. 6(1)(a))
Technologies: Heatmaps, session recordings (anonymized), A/B testing
Retention: 12 months or until consent withdrawn
Technologies: Heatmaps, session recordings (anonymized), A/B testing
Retention: 12 months or until consent withdrawn
📢 Advertisement Cookies (Targeting/Marketing)
Deliver relevant advertisements based on your interests.
These cookies track your browsing activity to show you personalized offers and measure advertising campaign effectiveness.
What we use them for:
- Showing you relevant hotel/restaurant/cruise promotions after your visit
- Displaying personalized ads on social media (Facebook, Instagram)
- Measuring which advertisements lead to bookings
- Creating lookalike audiences to find similar potential guests
- Limiting how often you see the same advertisement
- Tracking conversion rates across marketing channels
| Provider | Purpose | Retention |
|---|---|---|
| No advertisement tracking configured | ||
⚠️ Privacy Notice: These cookies may share data with third-party advertising networks. You can opt out at:
• Your Online Choices
• NAI Opt-Out
• Your Online Choices
• NAI Opt-Out
Legal Basis: Consent (GDPR Art. 6(1)(a) + ePrivacy)
Impact if declined: You'll still see ads, but they won't be personalized
Impact if declined: You'll still see ads, but they won't be personalized
🍽️ Restaurant, Hotel & Cruise Booking Data Collection
⚠️ REQUIRED FOR SERVICE DELIVERY - Always Enabled
When you make a reservation at Digitalzila Agency, we collect and process your personal information to fulfill your booking and provide excellent hospitality services.
📋 Data We Collect:
- Contact: Name, email, phone, address, emergency contacts (cruise)
- Reservation: Date, time, party size, room/cabin type, seating preferences
- Special Requirements: Dietary restrictions, allergies, mobility assistance, medical needs, accessibility requirements
- Payment: Card details (PCI-DSS encrypted), billing address, transaction history
- Identification (Cruise): Passport, visa, date of birth, nationality
- Guest History: Previous bookings, preferences, feedback
⚖️ Legal Basis for Processing:
- Contract Performance (GDPR Art. 6(1)(b)) - Essential for providing your booked services
- Legal Obligation (GDPR Art. 6(1)(c)) - Maritime law, tax records, health & safety, immigration compliance
- Legitimate Interests (GDPR Art. 6(1)(f)) - Fraud prevention, service quality improvement
- Consent (GDPR Art. 6(1)(a)) - Marketing communications, photo packages, reviews
| Data Type | Retention Period | Reason |
|---|---|---|
| Active reservations | Duration + 60 days | Service delivery |
| Completed bookings | 24 months | Customer service, analytics |
| Payment records | 7 years | Tax & legal requirements |
| Cruise manifests | 5 years | Maritime law compliance |
🔒 Security Measures:
- SSL/TLS encryption for data transmission, AES-256 for storage
- PCI-DSS Level 1 compliant payment processing
- Multi-factor authentication for staff access
- Annual security audits and penetration testing
- 72-hour breach notification protocol (GDPR compliant)
🌍 International Data Transfers:
Your data may be transferred to countries outside your region, protected by Standard Contractual Clauses (SCCs) and adequacy decisions. Transfers to US comply with EU-US Data Privacy Framework.
👤 Your Privacy Rights (GDPR/CCPA):
- Right to Access: Request a copy of your data (30-day response)
- Right to Rectification: Correct inaccurate information (72-hour correction)
- Right to Erasure: Delete your data (limitations apply for legal compliance)
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in CSV/JSON format
- Right to Object: Opt-out of direct marketing anytime
- Right to Withdraw Consent: For consent-based processing
- Right to Lodge a Complaint: Contact your Data Protection Authority
📧 Data Protection Contact:
Email: service@digitalzila.com
DPO: service@digitalzila.com
Response Time: 30 days maximum
Email: service@digitalzila.com
DPO: service@digitalzila.com
Response Time: 30 days maximum
⚠️ Compliance Notice: This data collection complies with GDPR (EU), CCPA (California), UK GDPR, PIPEDA (Canada), LGPD (Brazil), and APPI (Japan). We do NOT use automated decision-making that produces legal effects.
Last updated: January 19, 2026
Last updated: January 19, 2026